Data gathered by community guards

Every year, on the territory of the City of Brussels, 135 BRAVVO peacekeepers detect between 45,000 and 60,000 incidents and dysfunctions of all kinds. The observation of these problems is computerised to improve the procedure, reduce the number of errors and encoding tasks and facilitate the follow-up of problems.

The gathering of these data (illegal deposits, deterioration of street furniture, problems in the neighbourhood etc.) by the BRAVVO community guards and the prevention department of the City of Brussels is carried out within the framework of a project entitled Flux.

The community guards are equipped with 20 personal digital assistants (PDAs). A customised IT program (application known as front office) allows the encoding and a (back office) program manages all data from the BRAVVO headquarters linked to 10 decentralised branches.

When they observe a problem, the community guards can encode it (the program makes a number of suggestions to them), locate it precisely thanks to integrated GPS and even photograph it. These data are transferred on the return of the community guard to his branch. All City departments concerned have access to these data and can react to these alerts. A reporting function makes it possible to draw up statistics, map observations, produce reports and measure evolutions.